kud9 Privacy Policy
How We Protect Your Personal Data

kud9 ("we", "us", "our", or the "Platform") is committed to protecting the privacy and personal data of every player who registers an account, makes a deposit, or otherwise interacts with our online casino and sports betting services at kud9.net. This Privacy Policy is a formal document that describes our data-handling practices in compliance with recognised privacy standards and applicable data protection principles.

By creating a kud9 account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you should not use the kud9 platform.

Data We Collect

kud9 collects personal data for the purpose of providing, maintaining, and improving our services. We collect data only to the extent necessary to fulf il our legal, operational, and responsible gaming obligations. The categories of personal data we collect are set out below.

Registration & Identity Data

• Full legal name — as it appears on your government-issued identity document.
• Date of birth — collected to verify that you meet the 18+ age requirement.
• Email address — used for account communications, security alerts, and promotional messages where opted in.
• Mobile phone number — used for OTP verification, account security, and support contact.
• Residential address — collected during KYC verification to confirm identity and comply with anti-money laundering obligations.
• Identity document scans — Bangladesh NID, passport, or driving licence images submitted during the KYC verification process.

Financial Data

• Payment method details — bKash account number, Nagad number, Rocket number, Upay number, or bank account details used for deposits and withdrawals.
• Transaction history — a complete record of all deposits, withdrawals, bonus credits, and adjustments to your kud9 account balance.
• Source of funds documentation — where requested under enhanced due diligence, evidence of the legitimate origin of deposited funds.

Technical & Usage Data

• IP address — logged at login, registration, and at intervals during active sessions for security and fraud-prevention purposes.
• Device identifiers — browser type, operating system, screen resolution, and device fingerprint used to detect duplicate accounts and fraudulent access.
• Session data — pages visited, time spent on each section, game rounds played, betting patterns, and feature interactions.
• Cookie data — see the Cookies & Tracking section below for full details on cookie categories and their purposes.

Communications Data

When you contact kud9's support team via live chat, email, or any other channel, we retain a record of the conversation. This includes the content of your messages, timestamps, the support agent involved, and any resolution actions taken. These records are retained to maintain service quality, resolve disputes, and satisfy regulatory audit requirements.

How We Use Your Data

kud9 processes your personal data on a limited set of lawful bases. We do not use your data for purposes beyond those listed below. Each processing activity is tied to a specific operational, legal, or contractual basis.

Marketing Communications

kud9 will only send you promotional emails, SMS messages, or in-platform notifications relating to bonuses, tournaments, or special offers if you have explicitly opted in to receive marketing communications at registration or through your account settings. You may withdraw your marketing consent at any time by contacting the 24/7 support team or adjusting your notification preferences in your account settings panel. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

Data Sharing & Disclosure

kud9 does not share your personal data with third parties except in the limited circumstances described below. All third parties with whom we share data are required to handle that data in accordance with applicable privacy standards and are contractually prohibited from using it for any purpose other than the one for which it was shared.

Third-Party Service Providers

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks receive the transaction-specific data required to process your deposits and withdrawals. These providers operate under their own privacy frameworks and are independent data controllers for their own processing activities.
• KYC and identity verification providers: Where kud9 uses a third-party identity verification service to validate submitted identity documents, the relevant document data is transmitted securely to that provider for verification purposes only.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session-level data necessary to load and run their certified game titles within the kud9 environment. They do not receive your identity or financial data.
• Fraud prevention and security services: Anonymised technical data (IP addresses, device fingerprints) may be shared with fraud-detection platforms to protect platform integrity. No personally identifiable information beyond technical identifiers is shared for this purpose.

Legal Disclosure

kud9 may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts where required to do so by applicable law, valid legal process, or in response to a lawful request. We will notify you of any such disclosure where we are legally permitted to do so. We will not voluntarily disclose your personal data to any government authority without a valid legal basis.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of kud9's business assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected users in advance of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this policy.

Cookies & Tracking

kud9 uses cookies and similar tracking technologies to operate core platform functions, maintain session security, analyse platform usage, and — where you have consented — deliver relevant promotional content. Cookies are small text files stored on your device by your browser when you visit kud9.net.

Cookie Categories We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens, security cookies (CSRF protection), and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and last-visited game categories to personalise your experience on return visits.
• Analytics Cookies: Collect anonymised data on how players interact with the platform — pages visited, time on page, entry and exit points, and feature usage. This data is used to improve the kud9 user experience and identify technical issues.
• Marketing Cookies: Used only where you have given explicit consent. These cookies track your interaction with promotional content to help us measure campaign effectiveness. kud9 does not use third-party advertising networks that place their own cookies on our platform.

Managing Cookie Preferences

You may manage or withdraw your consent to non-essential cookies at any time through your browser's cookie settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or settings menu. Please be aware that disabling strictly necessary cookies will prevent you from logging into your kud9 account and using core platform features. Disabling analytics or marketing cookies will not affect your ability to play games or process transactions.

Data Security Measures

kud9 implements a layered security architecture to protect your personal and financial data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures are reviewed and updated on a regular basis to address evolving threats and to incorporate industry best practices.

• 256-Bit SSL/TLS Encryption: All data transmitted between your browser or device and kud9's servers is encrypted using 256-bit SSL/TLS protocols. The kud9.net domain enforces HTTPS at all times; unencrypted HTTP connections are automatically redirected.
• Encrypted Password Storage: Player passwords are never stored in plain text. kud9 uses industry-standard hashing algorithms with salting to store credential data, ensuring that even internal personnel cannot retrieve a player's original password.
• OTP Two-Factor Authentication: One-time passwords sent to your registered mobile number are required on login from new devices, providing a second layer of account protection beyond your username and password.
• Access Controls: Access to player personal data within kud9's internal systems is restricted on a strict need-to-know basis. Staff access rights are audited regularly and revoked immediately upon role changes or departures.
• Intrusion Detection and Monitoring: kud9's infrastructure is continuously monitored for suspicious activity, unauthorised access attempts, and anomalous traffic patterns. Security events are logged, reviewed, and escalated in accordance with our incident response procedures.
• Data Breach Response: In the event of a personal data breach that poses a risk to player rights, kud9 will notify affected players promptly and take immediate steps to contain and remediate the breach.

While kud9 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your own device and account credentials. If you suspect that your kud9 account has been compromised, contact our 24/7 live chat support immediately.

Data Retention

kud9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual player. Where data is anonymised rather than deleted, the resulting data set is used only for aggregate statistical analysis and cannot be reverse-engineered to identify any individual.

Your Privacy Rights

As a player on the kud9 platform, you hold a number of rights over your personal data. kud9 is committed to honouring these rights promptly and without undue restriction. Requests relating to your privacy rights can be submitted via the 24/7 live chat support channel.

• Right of Access: You have the right to request a copy of all personal data kud9 holds about you. We will provide this information in a structured, readable format within a reasonable timeframe of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your email address or contact number) directly from your account settings.
• Right to Erasure: You may request that kud9 delete your personal data. This right is subject to our legal retention obligations — where we are required by law to retain certain data (for example, transaction records under AML regulations), we cannot erase that data until the statutory retention period has elapsed.
• Right to Restrict Processing: You may request that kud9 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to kud9 in a structured, machine-readable format, and to have that data transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where kud9 relies on legitimate interest as the legal basis. This includes the right to object to direct marketing at any time, unconditionally.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Contact & Policy Updates

How to Contact kud9 About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kud9 handles your personal data, please contact the kud9 support team via the 24/7 live chat available on-site, or by email at the address listed in the footer of this page. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

If you are not satisfied with kud9's response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

Updates to This Privacy Policy

kud9 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page. For significant changes that affect how your data is used, we will notify active account holders via email or an in-platform notification. The current version of this Privacy Policy, as published at kud9.net/privacy-policy, supersedes all previous versions.

We encourage all players to review this Privacy Policy periodically to stay informed about how kud9 collects, uses, and protects personal data. Your continued use of the platform following any update to this policy constitutes your acceptance of the revised terms.

Six Ways kud9 Protects Your Data

These six commitments summarise how kud9 approaches data privacy across every interaction on the platform.